About Us

Residential and Community Support Services (RCCS) was founded by Christine Tiernan and a Board of Investors in April of 2013. Based on the foundation principle that a “human services” organization should try its utmost to serve the people it supports directly, and, critical to its success, support the teams of professionals that work with those individuals.

With the desire to create the most person-centered programming available, and serve each individual in their current state upon arriving to our program, RCCS works on the individual level in helping clients develop into the person they envision. We work directly with each person we serve to help them set clear goals, and then work incrementally toward each goal so that they may realize success along their journey.

 

Organizational Structure

RCSS is an organization with a small executive team and only three layers of organizational structure. We believe this allows us to maintain our vision for service to our clients and employee support best. As the organization grows, some structure may be added, but the expectation is that the distance from the ‘agency founders’ to the newest employee will never be more than two layers of supervision.

About Our Team

Christine Tiernan, CEO
Founder of RCSS. Christine has over 24 years of experience of working with individuals with ID/Autism. Has a Bachelor’s degree in Criminal Justice with an Associates in Psychology from the University of Massachusetts at Lowell. Started as a Direct Support Professional in Lowell as an awake overnight and has served as a Program Manager, Area Director and is now CEO of RCSS. The majority of management experience has been in Maine serving Individuals with ID/Autism who are also diagnosed with Mental Illness and challenging behaviors.. Along with DSP experience, Management Experience, Executive Management Experience, Christine was the very proud mother of young man with Autism until his passing in 2015.

ctiernan@rcssmaine.org

207-608-8000

Mister Nyetera, Director of Human Services
Mister has over 14 years of experience working with individuals with ID/Autism. Has a Bachelor’s Degree in Criminal Justice from the University of Southern Maine. Started as DSP in 2004, was a House Manager and then a founding member of RCSS. The majority of Mister’s direct care service and management experience has been here in Maine serving individuals with ID/Autism who are also diagnosed with Mental Illness and have challenging behaviors.

mnyetera@rcssmaine.org

207-608-8000

Nicole Wheeler, Director of Programming

nwheeler@rcssmaine.org

207-608-8000

Eugene Smith, Quality Assurance Director

esmith@rcssmaine.org

Eugene Smith is a Quality Assurance Director at RCSS, where Eugene is responsible for the quality of our homes and delivery of services to meet Maine Care standards. Eugene also is involved with the leasing, property maintenance and purchasing.

Eugene has several years’ experience working in outside the field of Human Services. Eugene comes to RCSS with a wealth of experience. You can expect 100% transparency, no horror stories, and nasty surprises when working with Eugene.

Eugene is dog lover and loves the color purple. Eugene is married to his wonderful husband Randy, and they reside in the lovely city of Portland. Eugene hails from Maryland. Please email esmith@rcssmaine.org to contact Eugene.

Sally Papciak

spapciak@rcssmaine.org

Sally was born in upstate New York and left to join the US Air Force in 1994. After spending time as an airman, she continued her service as a military spouse, during which time she identified gaps in support for family members of the military, particularly concerning those with disabilities. She spent the past twenty years supporting individuals with disabilities through direct care and advocacy. Sally will proudly accept her master’s degree in Clinical Social Work from the University of Southern Maine in May, after she defends her thesis identifying a lack of support for family members of the military.

 

When she is not working hard in the social work field, Sally enjoys small-town life on her little family farm. With over 40 ducks, chickens, and turkeys, a rabbit, three dogs and a huge garden, she stays busy. Sally also has four children and has enjoyed 25 years of marriage. A lover of the outdoors, when Sally has down time, you’ll likely find her in the woods hiking, taking pictures and enjoying nature.

Tori Beal, HR Manager

tbeal@rcssmaine.org

207-608-8000

Tori Beal is a Human Resources Manager at RCSS, Tori is responsible for employee relations and benefits. Tori also ensures that some of the day to day expenses are met and reconciled. Tori also provides support with recruiting, screening, interviewing and placing workers. 

Tori has several years’ experience working in the field of Human Services. Tori worked as a Special Partner in the Special Olympics back in Amesbury High School. Tori also has experience has a DSP. Tori comes to RCSS with a wealth of experience.

Tori pursued secondary education at USM in Portland majoring in Social Services. Tori continues to take professional develop classes at USM to provide the best service to the employees of RCSS. Tori is a Massachusetts transplant, having decided in 2004 to raise her two sons in the beautiful state of Maine. Please email tbeal@rcssmaine.org, to contact Tori.

Kofi Amoakohene, Program Integrity Manager

kamoakohene@rcssmaine.org

Kofi Amoakohene is Program Integrity Manager at RCSS, where he collaborates with the Executive team on any coordination, implementation, or execution of data tracking requirements needed by RCSS to ensure full alignment with State and Federal regulations. Kofi is also responsible for reviewing and filing all Agency reportable events with the State and plays a pivotal role in Agency Quality Assurance efforts.

Kofi has spent over a decade of his Adult life working in various capacities with organizations that provide programs and services to help those with intellectual/developmental, and other disabilities live the most fulfilling lives possible.

Kofi’s educational background includes an MBA, MS in Operations and Project Management from Southern New Hampshire University and a BSc. Administration from University of Ghana.

When Kofi is not busy making a difference in people’s lives and helping to steer the direction of RCSS, guided by the principles of respect for the individual, inclusiveness, and self-empowerment, he serves as an electrifying dance DJ under the name DJ K-Flyy. Kofi’s always believed that having a wide range of outside interests leads to a balanced life and makes for a better career.

Kofi is a sports enthusiast and an avid fan of all New England professional sports teams. Kofi resides in Sanford with his beautiful wife Amanda, and their two lovely children Lamar (12) and Afia (8) Kofi can be reached via email at kamoakohene@rcssmaine.org or kamoakohene@rcssmaine.org

Claudia J. Stanley, RN, CDDN, LNC, LSW

cstanley@rcssmaine.org

207-608-8000

Claudia Stanley serves as Director of Nursing for RCSS. Claudia has over 35 years in the medical field. Claudia is a Registered Nurse who also has attained Certification in Developmental Nursing as well as legal nurse consulting. Claudia is the parent of 5 adult children- two of whom are special needs adults.

She worked for many years as a Social worker for the Department of Corrections working with both adult and juvenile special needs populations. While working as a social worker she obtained her RN went on to become a director of nursing and nurse educator in the field of Developmental Disabilities. She is also a notary and has attended trainings on Diabetes Education and is a Red Cross CPR- First Aid Instructor.

She is a Veteran of the Women’s Army Corp where she was a Corpsman. Claudia resides sometimes in Sanford with her husband and their dog Sofie. They also reside some of the time in their newly purchased condo (with a pool!) in the Garden District of New Orleans. As Mark Twain once said- an American has not truly seen America until having seen a Mardi Gras in New Orleans. When they are not in Maine or the Crescent city you can look for them to be traveling- “The World is a book and those who don’t travel only read one page” Claudia enjoys reading and traveling and plans to continue all as much as possible.

Andrew Morgan

Amorgan@rcssmaine.org

Andrew Morgan serves as the Business officer and Consulting HR Director with RCSS. Andrew comes to RCSS with over 14 years in the field of Human Services and working with Individuals with ID. Andrew has work experience in the corporate, non-profits and governmental organizations.

Andrew is a graduate from the University of the West Indies and Mico College as well as the University of British Columbia. Andrew also holds a Teaching degree from Mico College.

Andrew is also a member of the US Army reserves, where he is a team leader, Combat Engineer and intel Analyst.

Andrew Hails from Kingston Jamaica, Toronto Ontario in Canada. Andrew lives in Saco Maine with his daughter and his dog Lily and cat Marley. Andrew hobbies are wide and varied but enjoys karaoke. You can contact Andrew at Amorgan@rcssmaine.org

Jeff Tatarczuk, Director of Training

Jefftatarczuk@rcssmaine.org

Jeff serves as the Director of Training here at RCSS. Jeff is responsible for scheduling, coordinating, and conducting the required trainings for the Direct Support Professionals. These trainings include, but are not limited to Client Rights, Maltreatment, Mandated Reporting, and Direct Support Professionalism. Jeff is a graduate of the University of Maine @ Farmington, with a degree in Community Health Education. While at the University of Maine, Jeff was a member of the men’s soccer team and was voted team captain by his peers for his final 2 seasons.

Jeff’s passion for helping and teaching has landed him here at RCSS, putting a large focus on frontline staff and management team development. With more than 8 years’ experience working in behavioral health, Jeff started as a DSP in 2011, and his experience a manager, and director has made him a great fit to train our frontline staff and managers. Jeff has also been a certified Nonviolent Physical Crisis Intervention instructor for 4 years and has experience teaching Suicide Prevention.

A natural leader, Jeff has a knack for staff development and brings a solution focused energy to the team.

“At RCSS, I really enjoy having the opportunity to bring out the best in our employees”

You can contact Jeff at Jefftatarczuk@rcssmaine.org

Lauren Eidson , Comptroller

Lauren serves as the Comptroller for RCSS. Lauren is responsible for overseeing the financial well-being of RCSS. Lauren graduated from Wayne State University in 2011 with a BA in History, summa cum laude, where she also played Division I Ice Hockey. Lauren also holds a Master’s in Theological studies from Trinity Lutheran Seminary. Most recently, Lauren completed all the business and accounting courses necessary to be CPA eligible at Western Illinois University.

Prior to starting here at RCSS, Lauren worked as the lead internal auditor at a large food redistribution company, as well as a risk and business advisory consultant at a public accounting firm. Lauren is relatively new to this industry, but is passionate about helping those with intellectual/developmental disabilities thrive and reach their full potential. This desire extends into her home-life as well, as her son Will was recently diagnosed with autism.

Lauren lives in Portland with her husband Brad, four-year-old son Will, and three dogs. When Lauren is not busy working, she enjoys running, playing hockey, CrossFit, the beach, hiking, and hanging out with her family.

Angie Marquis, Director of Crisis and Intakes

amarquis@rcssmaine.com

207-608-8000